在电商领域，竞争激烈，各种纠纷时有发生。比如同行竞争对手把你的listing的照片和文案照抄放在自己官网，然后投诉你侵权，这种情况该如何应对呢？

应对同行恶意投诉listing侵权的方法

下面为大家详细介绍应对之策。

案例：同行竞争对手把你的listing的照片和文案照抄放在自己官网，然后投诉你侵权。

应对方法

1，反投诉信

发送地址 Counter-notice@amazon.com 。

文字内容

Copyright Agent,

This letter is a formal response to your notification to me of a complaint received about one of my listings on Amazon.com. The listing page for following ASIN was removed by Amazon because of this complaint:

1) Removed ASIN: [这里需补充具体的ASIN编号]

Title: [补充产品标题]

Infringement type: [填写侵权类型，如版权侵权等]

Complaint ID: [记录投诉ID]

Complainant: [填写投诉人信息]

Email: [填写投诉人邮箱]

The complainant has provided no copyright registration information or other tangible evidence that the any of the material in question is in fact copyright protected. As such, I have a good faith belief that my listing was removed or disabled as a result of a mistake or knowing misidentification of the material within the prescribed form for notification of an alleged copyright violation as set forth in the Digital Millennium Copyright Act, 17 USC 512(c)(3).

Specifically, the complainant has misrepresented one or more of the following:

· Provide a complaint in written form. [17 USC 512(c)(3)(A)]

· Include a physical or electronic signature of the complainant. [17 USC 512(c)(3)(A)(i)]

· Identify the specific copyrighted work claimed to be infringed, or, if multiple copyrighted works are covered by a single complaint, provide a representative list of such works. [17 USC 512(c)(3)(A)(ii)]

· Provide the URLs for the specific files on my web site that are alleged to be infringing. [17 USC 512(c)(3)(A)(iii)]

· Provide sufficient information to identify the complainant, including full name, mailing address, telephone number, and email address. [17 USC 512(c)(3)(A)(iv)]

· Include a written statement that the complainant has a good faith belief that use of the disputed material is not authorized by the copyright owner, its agent, or the law. [17 USC 512(c)(3)(A)(v)]

· A written statement that the information in the notification is accurate, and under penalty of perjury, that the complainant is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. [17 USC 512(c)(3)(A)(vi)]

This communication to you is a DMCA counter notification letter as defined in 17 USC 512(g)(3):

I declare, under penalty of perjury, that I have a good faith belief that the complaint of copyright violation is based on mistaken information, misidentification of the material in question, or deliberate misreading of the law.

I ask that Amazon, upon receipt of this counter-notification, restore the material in dispute, unless the complainant files suit against me within ten (10) days, pursuant to 17 USC 512(g)(2)(B).

My name, address, and telephone number are:

Name: [填写你的姓名]

Address: [填写你的地址]

Phone: [填写你的电话]

I hereby consent to the jurisdiction of Federal District of the United States of America. I agree to accept service of process from the complainant or an agent of such person.

Best regards,

（签名）

【把邮件内容中你的产品信息补充完整，手写签字，打印出来拍照。同时，截图后台公司法人实体，截图和照片一块作为附件发送到上面提到的邮箱地址，当然也可以一块转化成PDF发送】

亚马逊绩效团队在收到你的邮件后，会给投诉人发一封邮件，让他提交更多证据。因为对方是恶意投诉，往往不会有很多证据。最近就有类似的案例，一家电商企业被竞争对手恶意投诉，结果由于拿不出有力证据，最终投诉失败。

2，十个工作日后，补发一封催告信。

文字内容

Dear Copyright Agent.

It has been more than 10 business days since our DMCA counter notice has been accepted by the counter-notice team as a valid and official legal statement.

Removed ASIN: [再次填写被移除的ASIN编号]

The complainant has not filed a law suit within the required time frame or responded to the counter-notice.

Therefore, in accordance with the DMCA,

We request the reinstatement of the following Amazon listings: [填写要恢复的listing相关信息]

Sincerely,

如果对方没有提供更多的证据，亚马逊就会恢复你的listing。

（来源：热心市民_周先生）

以上内容属作者个人观点，不代表风口星网立场！本文经原作者授权转载，转载需经原作者授权同意。